UK Handmade & Dispatched | Free UK Delivery Over £80 | Royal Mail Tracked | 14-Day Returns

Delivery, Returns & Refunds Policy

1. Delivery Information

  1. Coverage: We deliver within the United Kingdom only.
  2. Carriers: Orders are dispatched using Royal Mail or reputable UK courier services (e.g. Evri).
  3. Delivery Rates:
  4. Standard UK Delivery: £4.98
  5. Free UK Delivery: On orders over £80.00
  6. Estimated Delivery Times: Standard UK delivery typically takes 2 to 5 business days. Deliveries to remote areas or UK islands may take 3 to 6 business days.
  7. Packaging: Every piece is packaged securely in our workshop to ensure safe arrival during transit.

2. Your Right to Cancel (14-Day Cooling-Off Period)

If you are a consumer purchasing online from Wooden Rustic Craft, you have the legal right under UK Consumer Contracts Regulations to cancel your order within 14 days of receiving your goods, without giving a reason.

  1. How to Cancel: To exercise your right to cancel, please notify us before the 14-day period expires by emailing info.sales.woodenrusticcraft@gmail.com or using the contact form on this website with your order details.
  2. Return Period: Once you have notified us of your cancellation, you must return the item without undue delay and within 14 days.
  3. Return Postage Costs: If you are cancelling because you changed your mind or no longer want the item, you (the buyer) are responsible for the direct cost of returning the item.
  4. Condition: Items must be returned in reasonable, undamaged condition with care taken while in your possession.

3. Refunds

  1. Processing: Once your cancellation request is received and the returned item is inspected (or evidence of return tracking is provided), a refund will be processed using your original payment method.
  2. Delivery Refund: Where required by UK consumer law, a valid cancellation refund will include the standard delivery charge originally paid.
  3. Timelines: Refunds will be processed within 14 days of receiving the returned item.

4. Faulty, Damaged or Incorrect Goods

All items are crafted with care and fully inspected prior to dispatch. However, if an item arrives damaged in transit, is faulty, or is not as described:

  1. Contact Us Immediately: Please email info.sales.woodenrusticcraft@gmail.com as soon as possible upon receipt.
  2. Photographic Evidence: To help us resolve damaged shipment claims, please attach clear photographs of:
  3. The damaged item itself.
  4. The outer packaging and shipping label.
  5. Any visible outer box damage.
  6. Statutory Rights: Under the Consumer Rights Act 2015, you are entitled to an appropriate remedy (repair, replacement, or full refund including return shipping costs).

5. Natural Characteristics of Handmade Wood

Wood is an organic, natural material. Variations in grain patterns, color tones, knots, surface texture, and natural markings are celebrated features of handcrafted solid timber and reclaimed wood.

These natural variations are not considered manufacturing defects unless they render the item structurally faulty or not as described.

6. Exchanges

We do not offer direct exchanges. If you would like a different item, you are welcome to return your original eligible purchase for a refund in accordance with this policy and place a new order on the website.

7. Contact Details

For any questions regarding delivery, returns, or existing orders, please contact us:

Wooden Rustic Craft

Email: info.sales.woodenrusticcraft@gmail.com

Address: 26 Regent Street, Northampton, NN1 2LB, England, United Kingdom

Last updated: October 2026